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PC Support Specialist

Company Name:
Sabre Industries, Inc.
PC Support SpecialistBossier City, LA
Responsibilities:
Qualified individual will be responsible to perform the following duties. Other duties may be assigned.
Installs new or upgrades PC, printer, and accessory equipment for individual users.
Installs and/or upgrades operating systems and standard PC application software.
Troubleshoots "advanced" PC hardware and software problems for users.
Maintains an accurate inventory of all PCs and PC-related equipment.
Sets up new user accounts.
Supports and troubleshoots Video/Computer Conferencing, including Lync, and other related technologies.
Responds to assigned Help Desk tickets within established guidelines.
Maintains inventory of all company hardware and software by location and user.
Empowers end users by training and educating them when repairing their PC''s.
Participates in the on-call rotation for the Production Support group.
Provides first tier support to end-users for workstations essential software.
Interacts with network services and/or applications development to restore service and/or identifies and corrects core problems.
Simulates or recreates user problems to resolve operating difficulties.
Maintains currency and high level of technical skill in field of expertise.
Escalates more complex problems using Departmental resources and Product Support
Maintains favorable customer relations by handling requests in a tactful, timely and professional manner.
Requirements:
Successful candidate must possess a two-year degree in Computer Science or related field with direct hands-on support experience or equivalent. Vendor-certified courses in Microsoft Windows and Microsoft Office are preferred. Strong knowledge and outstanding skills in Microsoft Office and Microsoft Windows applications is a must. Must have demonstrated analytical and problem solving skills, along with the ability to effectively communicate within all levels of the organization. Occasional travel may be required.
Application Deadline:
May 16, 2014

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